Hayes, Bob E.
Measuring customer satisfaction: survey design, use and statistical analysis methods - 2nd ed. - Milwaukee ASQC Quality Press 1998 - xviii, 278 p.
Include Index, Bibliography
087389362X
Cosumer satisfaction-Statistical methods
658.8 / HAY
Measuring customer satisfaction: survey design, use and statistical analysis methods - 2nd ed. - Milwaukee ASQC Quality Press 1998 - xviii, 278 p.
Include Index, Bibliography
087389362X
Cosumer satisfaction-Statistical methods
658.8 / HAY