HESKETT, James L.
Service breakthroughs: changing the rules of the game - NewYork The Free press 1990 - xii, 306 p.
29146755
Customer Service
658.8 / HES
Service breakthroughs: changing the rules of the game - NewYork The Free press 1990 - xii, 306 p.
29146755
Customer Service
658.8 / HES