Reichheld, Frederick F.
The Loyalty effect: the hidden force behind growth, profits, and lasting value - Boston Harvard business school press 1996 - xii, 323 p.
875844480
Customer relations
658.4 / REI
The Loyalty effect: the hidden force behind growth, profits, and lasting value - Boston Harvard business school press 1996 - xii, 323 p.
875844480
Customer relations
658.4 / REI