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Service management and marketing: managing the moments of truth in service compe (Record no. 36595)

000 -LEADER
fixed length control field 00433nam a2200145Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 180712s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 669200352
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Author Mark GRO
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Gronroos, Christian
245 ## - TITLE STATEMENT
Title Service management and marketing: managing the moments of truth in service compe
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Totonto
Name of publisher, distributor, etc. Lexington Books
Date of publication, distribution, etc. 1990
300 ## - PHYSICAL DESCRIPTION
Extent xxii, 298 p.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries-Marketing
942 ## - ADDED ENTRY ELEMENTS (KOHA)
item type Books in Stacks (S)
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Price Full call number Accession Number Date last seen item type
        Management and Commerce Management and Commerce Science & Technology 2018-07-13 Not Known 300.00 658.8 GRO 235034 2018-07-13 Books in Stacks (S)
        Management and Commerce Management and Commerce Science & Technology 2018-07-16 Not Known 300.00 658.8 GRO 235221 2018-07-16 Books in Stacks (S)
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