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Take their breath away: how imaginative service creates devoted customers (Record no. 39559)

000 -LEADER
fixed length control field 00566nam a2200205Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190805115955.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190805b ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780470443507
041 ## - LANGUAGE
Language of text/sound track English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Author Mark BEL
DDC Edition number 23
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Bell, Chip, R
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Patterson, John, R
245 ## - TITLE STATEMENT
Title Take their breath away: how imaginative service creates devoted customers
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Jersey
Name of publisher, distributor, etc. John Wiley
Date of publication, distribution, etc. 2009
300 ## - PHYSICAL DESCRIPTION
Extent x, 294 p.
500 ## - GENERAL NOTE
General note include Index,Notes, Bibliography
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
942 ## - ADDED ENTRY ELEMENTS (KOHA)
item type Books in Stacks (S)
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Full call number Accession Number Date last seen item type
        Main Library Main Library Science & Technology 2018-07-13 Not Known 658.812 BEL 183467 2018-07-13 Books in Stacks (S)
        Management and Commerce Management and Commerce Science & Technology 2018-07-16 Not Known 658.812 BEL 183468 2018-07-16 Books in Reference (R)
        Management and Commerce Management and Commerce Science & Technology 2018-07-16 Not Known 658.812 BEL 188656 2018-07-16 Books in Reference (R)
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