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Delivering quality service: balancing customer perceptions and expectations

Publisher: New York The Free Press 1990Description: xii, 226 p.ISBN: 29257012.Subject(s): Customer serviceDDC classification: 658.812

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Item type	Current location	Collection	Call number	Status	Date due	Barcode
Books in Stacks (S)	Management and Commerce Science & Technology	S	658.812 ZEI (Browse shelf)	Available		235547

Previous			No cover image available	No cover image available	No cover image available	No cover image available	No cover image available	Next
Previous	658.812 THO Pay Attention!: how to listen, respond, and profit from customer feedback	658.812 TSC Achieving excellence through customer service	658.812 WOO Customer service	658.812 ZEI Delivering quality service: balancing customer perceptions and expectations	658.816 DOR The pricing decision: economic theory and business practice	658.816 NAG The strategy and tactics of pricing: a guide to growing more profitably	658.816 NAG The strategy and tactics of pricing: a guide to profitable decision making	Next

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