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Impact of service quality, service recovery and sales promotion on satisfaction, loyalty and intention to purchase among the generation y customers of online retailers in Coimbatore Thesis submitted to Bharathiar University for the award of Degree of Doctor of Philosophy in Management

By: Balathandayuthapani, M .

Publisher: TamilNadu Jansons school of Business 2018Description: 129 p.Subject(s): Consumer satisfaction-Evaluation

DDC classification: 658.8343 BAL

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Item type	Current location	Collection	Call number	Status	Date due	Barcode
Books - Use in Library (PR)	Management and Commerce Science & Technology	PR	658.8343 BAL (Browse shelf)	Not for loan		275024

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