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On great service: a framework for action

Publisher: New York The Free Press 1995Description: xi, 292 p.ISBN: 29185556.Subject(s): Customer service-Quality controlDDC classification: 658.5

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Item type	Current location	Collection	Call number	Status	Date due	Barcode
Books in Stacks (S)	Management and Commerce Science & Technology	S	658.5 BER (Browse shelf)	Available		223462
Books in Stacks (S)	Management and Commerce Science & Technology	S	658.5 BER (Browse shelf)	Available		207092

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Previous	658.5 BAN The essence of total quality management	658.5 BED Production and operations management /	658.5 BER On great service: a framework for action	658.5 BER On great service: a framework for action	658.5 BHO World class quality: using design of experiments to make it happen /	658.5 BLA THE BLACKWELL encyclopedic dictionary of international management	658.5 BOO Contemporary business	Next

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