Successful service operations management
By: METTERS, Richard | King-Metters, Kathryn | Pullman, Madeleine.
Publisher: [Australia] Thomson 2003Description: xix,374 p.+ CD-ROM.ISBN: 324135564; 0324135602 [CD].Subject(s): Customer servicesDDC classification: 658.812| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Books in Reference (R)
|
Management and Commerce Science & Technology | R | 658.812 MET (Browse shelf) | NB818 | Available | 158225 | |
CD - Use in Library (PR)
|
Main Library e- Resources Section | PR | 658.812 MET (Browse shelf) | 158225 | Not for loan | NB818 |
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