DAETZ, Doug Barnard, Bill Norman, Rick Customer integration: the quality function deployment(QFD)leader's guide for decision making / [by] Doug Daetz, Bill Barnard, Rick Norman - New York John Wiley 1995 - xxiii, 300 p. Includes glossary and index. ISBN: 471132772 Subjects--Topical Terms: Management Dewey Class. No.: 658.8 / DAE