Services Marketing Conference (8th : 1989 : San Francisco, C <br/><br/>
Service excellence: marketing's impact on performance 

 - Chicago  American Marketing Association  1989 
 - vi, 188 p. 
<br/><br/><label>ISBN: </label>877572003 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing
<br/><br/><label>Dewey Class. No.: </label>658.8  / SER