Balathandayuthapani, M <br/><br/>
Impact of service quality, service recovery and sales promotion on satisfaction, loyalty and intention to purchase among the generation y customers of online retailers in Coimbatore  Thesis submitted to Bharathiar University  for the award of Degree of Doctor of Philosophy in Management 

 - TamilNadu  Jansons school of Business  2018 
 - 129 p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction-Evaluation 
<br/><br/><label>Dewey Class. No.: </label>658.8343 BAL