Stratten, Scott Kramer, Alison Unselling : the new customer experience / Scott Stratten, Alison Kramer, - Hoboken John Wiley & sons. 2014 - vi, 234 p. Includes index ISBN: 9781118943007 Subjects--Topical Terms: Sales managementSellingCustomer relation Dewey Class. No.: 658.81 / STR