Gallagher, Richard. S. <br/><br/>
Effective software customer support 

 - New York  International Thomson Computer Press  1995 
 - 320 p. 
<br/><br/> Includes glossary and index. 
<br/><br/><label>ISBN: </label>1850322090 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer programs
<br/><br/><label>Dewey Class. No.: </label>005.3  / GAL