SMITH, P. R. Chaffey, Dave eMarketing excellence: the heart of e business / [by]P.R.Smith, Dave Chaffey - Oxford Butterworth Heinemann 2003 - xiii, 340 p. Includes glossary & index. ISBN: 750653353 Subjects--Topical Terms: Electronic marketing Tele marketing Dewey Class. No.: 658.84 / SMI