Chapman, Jacqueline. <br/><br/>
Successful help desk management in a week 
/ Jacqueline Chapman 
 - London  Hodder & Stoughton  2000 
 - 96 p. 
<br/><br/><label>ISBN: </label>0340781742 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relation<br/>customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / CHA