Tschohl , John <br/><br/>
Achieving excellence through customer service 

 - New Jersey  Prentice Hall  1991 
 - vii, 294 p. 
<br/><br/> Include Index 
<br/><br/><label>ISBN: </label>013005125X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>658.812  / TSC