Hayes, Bob E. <br/><br/>
Measuring customer satisfaction: survey design, use and statistical analysis methods 

 - 2nd ed. 
 - Milwaukee  ASQC Quality Press  1998 
 - xviii, 278 p. 
<br/><br/> Include Index, Bibliography 
<br/><br/><label>ISBN: </label>087389362X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Cosumer satisfaction-Statistical methods
<br/><br/><label>Dewey Class. No.: </label>658.8  / HAY