DAFFY, Chris <br/><br/>
Once a customer always a customer: how to deliver customer service that creates customers for life / 
[by] Chris Daffy  
 - New Delhi  Harper Collins pub.  1999 
 - xv, 246 p. 
<br/><br/> Includes bibliography and index. 
<br/><br/><label>ISBN: </label>1860760341 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Business administration 
<br/><br/><label>Dewey Class. No.: </label>658  / DAF