Crosby, Philip B. <br/><br/>
Quality without tears: the art of hassle-free management 

 - New York  McGraw-Hill  1984 
 - xv, 205 p. 
<br/><br/><label>ISBN: </label>007014530X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance
<br/><br/><label>Dewey Class. No.: </label>658.5  / CRO