Shenkman, Michael H. <br/><br/>
Value and strategy: cpmpeting successfully in the nineties 

 - New York  Quorum books  1992 
 - xx, 195 p. 
<br/><br/><label>ISBN: </label>899306756 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.4  / SHE