Martin, John E. <br/><br/>
Command performance: the art of delivering quality service 

 - [S.l]  A Harvard business review book  1994 
 - xx, 260 p. 
<br/><br/><label>ISBN: </label>875845622 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.8  / MAR