UOJ Online Search for 'su:"Customer services"'

50 activities for archieving excellent customer services

By DOANE, Darrl S. | Sloat, Rose, D. New Delhi Ane books 2004 . xiii, 257p. 8180520722

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Calming upset customers

By Morgan, Rebecca L.. California CRISP Publi. 1989 . iii, 65 p. 931961653

Customer service

By WOODS, Allan | Hebron, Lesley | Bradley, Sally. Oxford Heinemann educational pub. 2005 . vi, 378 p. , Include Index 435452274

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Effective customer care /

By WELLINGTON, Pat. London Kogan Page 2010 . xiv, 130 p. 9780749459970

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Pay Attention!: how to listen, respond, and profit from customer feedback

By Thomas, Ann | Applegate, Jill. New Jersey John Wiley & Sons, Inc. 2010 . xvi, 205 p. , Include Index,Notes 9780470563557

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Successful service operations management

By METTERS, Richard | King-Metters, Kathryn | Pullman, Madeleine. [Australia] Thomson 2003 . xix,374 p.+ CD-ROM , Include Index 324135564 | 0324135602 [CD]

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Take their breath away: how imaginative service creates devoted customers

By Bell, Chip, R | Patterson, John, R. New Jersey John Wiley 2009 . x, 294 p. , include Index,Notes, Bibliography 9780470443507

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Evaluation of patients' expected an d perceived quality of hospital services usi

By Sindhya R. Chennai . xix, 216 p. 256325

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Successful help desk management in a week

By Chapman, Jacqueline.. London Hodder & Stoughton 2000 . 96 p. 0340781742

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