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21.
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Humanitarian charter and minimum standards in disaster response
by THE SPHERE PROJECT. Publisher: Geneva Sphere Project 2004Availability: Items available for loan: Main Library [Call number: 362.1 HUM] (2), Medical Library [Call number: 613.6 SPH] (2). Items available for reference: Main Library [Call number: 361.26 SPH] (1).
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22.
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Interlibrary loan practices handbook
by BOUCHER, Virginia. Edition: 2nd ed.Publisher: New Delhi Ess Ess Pub. 2010Availability: Items available for loan: Main Library [Call number: 020.285 BOU] (1).
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23.
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International social welfare / Walter A.Friedlander
by FRIEDLANDER, Walter A. Publisher: New Jersey Prentice-Hall 1975Availability: Items available for loan: Main Library [Call number: 361 FRI] (1).
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24.
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Key customers: how to manage them profitably / [by] Malcolm Mc Donald, Beth Rogers, Diana Woodburn
by McDONALD, Malcolm | Rogers, Beth | Woodburn, Diana. Publisher: Oxford Butterworth- Heinemann 2001Availability: Items available for loan: Management and Commerce [Call number: 658.8 MAC] (1).
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25.
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MANAGING service quality
by Kunst,Paul., ed. Publisher: London Paul Chapman Publi. 1995Availability: Items available for loan: Management and Commerce [Call number: 658.562 MAN] (1).
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26.
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Marketing services: competing through quality
by BERRY, Leonard L. Publisher: New York The Free Press 1991Availability: Items available for loan: Management and Commerce [Call number: 658.8 BER] (2).
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27.
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Office information systems: concepts and applications / [by] Sharon Lund O'Neil
by O'NEIL, Sharon Lund. Edition: 3rd ed.Publisher: New York Glencoe 1990Availability: Items available for loan: Management and Commerce [Call number: 651.8 ONE] (2).
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28.
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On great service: a framework for action
by BERRY, Leonard L. Publisher: New York The Free Press 1995Availability: Items available for loan: Management and Commerce [Call number: 658.5 BER] (2).
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29.
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On the Line : the men of McI-who took on At&T, risked everything, and won / Larry Kahaner
by Kahaner, Larry. Publisher: New York Warmer Books 1986Availability: Items available for loan: Engineering Library [Call number: 384.6065 KAH] (1).
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30.
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Police decision in action
by DESILVA, Frank. Publisher: Pannipitiya Stamford Lake 2009Availability: Items available for loan: Main Library [Call number: 363.2 DES] (1).
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31.
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Prodigy: made easy / [by] Pamela Kane
by KANE, Pamela. Publisher: Berkely Osborne McGraw-Hill 1991Availability: Items available for loan: Main Library [Call number: 005.71 KAN] (2).
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32.
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Public personnel systems / Robert D. Lee
by Lee, Robert D. Publisher: Baltimore University Park Press 1981Availability: Items available for loan: Engineering Library [Call number: 353.006 LEE] (1).
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33.
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Quantity food sanitation / [by] Karla Longree, Gertrude Armbruster
by LONGREE, Karla | Armbruster, Gertrude. Edition: 5th ed.Publisher: New York John Wiley 1996Availability: Items available for loan: Main Library [Call number: 647.950289 LON] (2).
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34.
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Scaling up health service delivery: from pilot innovations to policies and progr
by WORLD Health Organization. Publisher: Geneva World Health Organization 2007Availability: Items available for reference: Medical Library [Call number: 362.1 WOR] (1).
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35.
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Service breakthroughs: changing the rules of the game
by HESKETT, James L. Publisher: NewYork The Free press 1990Availability: Items available for loan: Management and Commerce [Call number: 658.8 HES] (2).
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36.
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Service management and marketing: managing the moments of truth in service compe
by Gronroos, Christian. Publisher: Totonto Lexington Books 1990Availability: Items available for loan: Management and Commerce [Call number: 658.8 GRO] (2).
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37.
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Service management: concepts, principles and applications for Sri Lanka / Gamini Gunaeardane
by Gunaeardane, Gamini. Publisher: Colombo Dayawansa Jayakody and Co. 2017Availability: Items available for loan: Management and Commerce [Call number: 658 GUN] (1).
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38.
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Services Marketing : the indian context / R. Srinivasan
by SRINIVASAN, R. Edition: 3rd ed.Publisher: New Delhi PHI Learning 2012Availability: Items available for loan: Management and Commerce [Call number: 658.8 SRI] (1).
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39.
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SKILL training for social workers: a manual
by Datar, Sudha., ed. Publisher: Los Angeles Sage 2010Availability: Items available for loan: Main Library [Call number: 361.30683 SKI] (1).
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40.
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Social cognition and individual change: current theory and counseling guidelines / [by] Aaron M.Brower, Paula S.Nurius
by BROWER, Aaron M | Nurius, Paula S. Publisher: London Sage pub. 1993Availability: Items available for loan: Main Library [Call number: 361.3 BRO] (2).
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