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	1.	Unselling : the new customer experience / Scott Stratten, Alison Kramer, by Stratten, Scott \| Kramer, Alison. Publisher: Hoboken John Wiley & sons. 2014Availability: Items available for loan: Engineering Library [Call number: 658.81 STR] (1). Place hold Add to your cart (remove)
	2.	Successful help desk management in a week / Jacqueline Chapman by Chapman, Jacqueline. Publisher: London Hodder & Stoughton 2000Availability: Items available for loan: Main Library [Call number: 658.812 CHA] (1). Place hold Add to your cart (remove)