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Results of search for 'au:"HAYES, Bob E."'
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HAYES, Bob E.
Hayes, Bob E.
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Management and Commerce
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Cosumer satisfaction...
Customer satisfactio...
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1.
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Measuring customer satisfaction: development and use of questionnaires
by
HAYES, Bob E.
Publisher:
Milwaukee ASQC Quality Press 1992
Availability:
Items available for loan:
Management and Commerce [
Call number:
658.8 HAY] (1).
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2.
Measuring customer satisfaction: survey design, use and statistical analysis methods
by
Hayes, Bob E.
Edition:
2nd ed.
Publisher:
Milwaukee ASQC Quality Press 1998
Availability:
Items available for loan:
Management and Commerce [
Call number:
658.8 HAY] (1).
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