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1. Marketing /[by] James L. Heskett

by HESKETT, James L.

Publisher: New York Macmillan 1976Availability: Items available for loan: Management and Commerce [Call number: 658.8 HES] (2).

2. Service breakthroughs: changing the rules of the game

by HESKETT, James L.

Publisher: NewYork The Free press 1990Availability: Items available for loan: Management and Commerce [Call number: 658.8 HES] (2).

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