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1. The management and marketing of services

by MUDIE, Peter | Cuttam, Angela.

Publisher: Oxford Butterworth Heinemann 1994Availability: Items available for loan: Management and Commerce [Call number: 658.8199 MUD] (1).

2. Total quality management: text with cases

by OAKLAND, John S.

Publisher: Oxford Butterworth-Heinemann 1995Availability: Items available for loan: Management and Commerce [Call number: 658.5 OAK] (3).

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