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1. Measuring customer satisfaction: development and use of questionnaires

by HAYES, Bob E.

Publisher: Milwaukee ASQC Quality Press 1992Availability: Items available for loan: Management and Commerce [Call number: 658.8 HAY] (1).

2. A study on customers preferences and perceptions towards shopping malls in Chennai city Thesis submitted to Bharathiar University, in partial fulfillment of the requirements for the Degree of Doctor of Philosophy in Commerce

by Sangeetha, R.

Publisher: TamilNadu 2017Availability: Items available for reference: Management and Commerce [Call number: 658.8342 SAN] (1).

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