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1.
At America's service: how corporations can revolutionize the way they treat thei

by ALBRECHT, Karl.

Publisher: Illinois Dow-Jones-Irwin 1988Availability: Items available for loan: Management and Commerce [Call number: 658.8 ALB] (1).

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2.
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At america's service: howyour company can join the customer service revolution

by Albrecht, Karl.

Publisher: New York Warner Books 1988Availability: Items available for loan: Management and Commerce [Call number: 658.8 ALB] (1).

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3.
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Service management and marketing: managing the moments of truth in service compe

by Gronroos, Christian.

Publisher: Totonto Lexington Books 1990Availability: Items available for loan: Management and Commerce [Call number: 658.8 GRO] (2).

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4.
Services Marketing : the indian context / R. Srinivasan

by SRINIVASAN, R.

Edition: 3rd ed.Publisher: New Delhi PHI Learning 2012Availability: Items available for loan: Management and Commerce [Call number: 658.8 SRI] (1).

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5.
The AMA handbook of marketing for the service industries

by Congram, Carole A.

Publisher: New York AMACOM 1991Availability: Items available for loan: Management and Commerce [Call number: 658.8 AMA] (1).

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6.
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The Service management course: cases and readings

by Sasser, W. Earl.

Publisher: New York The Free press 1991Availability: Items available for loan: Management and Commerce [Call number: 658 SAS] (1).

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