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Results of search for 'su:"Service quality"'
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Authors
BERRY, Leonard L.
Kunst,Paul., ed.
Holding libraries
Management and Commerce
Item types
Books in Stacks (S)
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Science & Technology
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Customer service-Qua...
Service quality
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1.
MANAGING service quality
by
Kunst,Paul., ed.
Publisher:
London Paul Chapman Publi. 1995
Availability:
Items available for loan:
Management and Commerce [
Call number:
658.562 MAN] (1).
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2.
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On great service: a framework for action
by
BERRY, Leonard L.
Publisher:
New York The Free Press 1995
Availability:
Items available for loan:
Management and Commerce [
Call number:
658.5 BER] (2).
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