000 | 00550nam a2200217Ia 4500 | ||
---|---|---|---|
999 |
_c10949 _d10949 |
||
005 | 20201009150912.0 | ||
008 | 190805b ||||| |||| 00| 0 eng d | ||
020 | _a9781138236813 | ||
041 | _aEN | ||
082 |
_a658.812 _bBUT _223 |
||
100 | _aButtle, Francis | ||
100 | _aMaklan, Stan | ||
245 | _aCustomer relationship management : concepts and technologies | ||
250 | _a3rd ed. | ||
260 |
_aLondon _bRoutledge _c2016 |
||
300 | _axxv, 400 p. | ||
500 | _ainclude Index | ||
509 | _aNS | ||
650 | _aCustomer relation | ||
942 | _cS |