| 000 | 00353nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a852974094 | ||
| 082 |
_a658.8 _bCUS |
||
| 245 | _aCUSTOMER services marketing and the competitive environment | ||
| 260 |
_aCanterbury _bThe Chartered Institute of Bankers _c1997 |
||
| 300 | _aviii, 334 p. | ||
| 942 | _cS | ||
| 999 |
_c10954 _d10954 |
||