000 00632 a2200229 4500
999 _c125925
_d125924
005 20201015095513.0
008 200205b ||||| |||| 00| 0 eng d
020 _a9781118943007
041 _aEN
082 _223
_a658.81
_bSTR
100 _aStratten, Scott
100 _aKramer, Alison
245 _aUnselling
_b: the new customer experience
_c/ Scott Stratten, Alison Kramer,
260 _aHoboken
_bJohn Wiley & sons.
_c2014
300 _avi, 234 p.
500 _aIncludes index
509 _aNS
650 4 _914991
_aSales management
650 4 _915296
_aSelling
650 4 _94402
_aCustomer relation
942 _cS