000 00293nam a2200109Ia 4500
008 230131s9999 xx 000 0 und d
082 _a658.812
_bMET
100 _aMETTERS, Richard
245 0 _aSuccessful service operations management
260 _a[Australia]
_bThomson
_c2003
942 _cPRCD
999 _c170391
_d170390