| 000 | 00383nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a002903079X | ||
| 082 |
_a658.8 _bBER |
||
| 100 | _aBERRY, Leonard L. | ||
| 245 | _aMarketing services: competing through quality | ||
| 260 |
_aNew York _bThe Free Press _c1991 |
||
| 300 | _axi, 212 p. | ||
| 650 | _aCustomer service | ||
| 942 | _cS | ||
| 999 |
_c25975 _d25975 |
||