| 000 | 00392nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a29185556 | ||
| 082 |
_a658.5 _bBER |
||
| 100 | _aBERRY, Leonard L. | ||
| 245 | _aOn great service: a framework for action | ||
| 260 |
_aNew York _bThe Free Press _c1995 |
||
| 300 | _axi, 292 p. | ||
| 650 | _aCustomer service-Quality control | ||
| 942 | _cS | ||
| 999 |
_c29727 _d29727 |
||