000			00479nam a2200169Ia 4500
999			_c34232 _d34232
005			20211231152053.0
008			180712s9999 xx 000 0 und d
020			_a70145113
082			_a658.5 _bCRO _223
100			_aCROSBY, Philip B.
245			_aQuality without tears: the art of hassle-free management / _c[by] Philip B.Crosby
260			_aNew York _bMcGraw-Hill _c1984
300			_axv, 205 p.
500			_aIncludes index.
650			_aQuality assurance
942			_cR