| 000 | 00389nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a29146755 | ||
| 082 |
_a658.8 _bHES |
||
| 100 | _aHESKETT, James L. | ||
| 245 | _aService breakthroughs: changing the rules of the game | ||
| 260 |
_aNewYork _bThe Free press _c1990 |
||
| 300 | _axii, 306 p. | ||
| 650 | _aCustomer Service | ||
| 942 | _cS | ||
| 999 |
_c36593 _d36593 |
||