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| 999 |
_c36597 _d36597 |
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| 005 | 20230523144912.0 | ||
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a007231267X | ||
| 082 |
_a658 _bFIT _223 |
||
| 100 | _aFITZSIMMONS, James .A | ||
| 245 | _aService Management: Operations, Strategy and Information Technology | ||
| 250 | _a3rd ed. | ||
| 260 |
_aNew York: _bMcGraw-Hill, _c2001 |
||
| 300 | _axxvi, 646 p.+CD-ROM | ||
| 650 | _aManagement | ||
| 942 | _cS | ||