| 000 | 00349nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a304327867 | ||
| 082 |
_a647.068 _bSER |
||
| 100 | _aOlsen, Michael D., ed. | ||
| 245 | _aSERVICE quality in hospitality organizations | ||
| 260 |
_aNew York _bCassell _c1996 |
||
| 300 | _axii, 316 p. | ||
| 942 | _cS | ||
| 999 |
_c36598 _d36598 |
||