| 000 | 00374nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a669211524 | ||
| 082 |
_a658.5 _bSER |
||
| 100 | _aBrown, Stephen W., ed. | ||
| 245 | _aSERVICE quality: multidisciplinary and multinational perspectives | ||
| 260 |
_aToronto _bLexington Books _c1991 |
||
| 300 | _axv, 350 p. | ||
| 942 | _cS | ||
| 999 |
_c36599 _d36599 |
||