| 000 | 00433nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a9781259026812 | ||
| 082 |
_a658.8 _bSER |
||
| 100 | _aZeithaml, Valarie A | ||
| 245 | _aSERVICES marketing: integrating customer focus across the firm | ||
| 250 | _a6th ed. | ||
| 260 |
_aNew Delhi _bMcGraw Hill Education _c2015 |
||
| 300 | _axxxii, 711 p. | ||
| 650 | _aMarketing | ||
| 942 | _cR | ||
| 999 |
_c36611 _d36611 |
||