000			00567nam a2200193Ia 4500
999			_c36612 _d36612
005			20221219120030.0
008			180712s9999 xx 000 0 und d
020			_a70660077
082			_a658.8 _bSER _223
100			_aZeithaml, Valarie A....[et al]
245			_aSERVICES Marketing _b: integrating customer focus across the firm / _c [by] Valarie A.Zeithaml...[et al]
250			_a4th ed.
260			_aNew Delhi _bTata McGraw-Hill _c2009
300			_axxix, 743 p.
500			_a Includes index.
509			_aNS
650			_aMarketing services
942			_cR