| 000 | 00566nam a2200205Ia 4500 | ||
|---|---|---|---|
| 999 |
_c39559 _d39559 |
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| 005 | 20190805115955.0 | ||
| 008 | 190805b ||||| |||| 00| 0 eng d | ||
| 020 | _a9780470443507 | ||
| 041 | _aEN | ||
| 082 |
_a658.812 _bBEL _223 |
||
| 100 | _aBell, Chip, R | ||
| 100 | _aPatterson, John, R | ||
| 245 | _aTake their breath away: how imaginative service creates devoted customers | ||
| 260 |
_aNew Jersey _bJohn Wiley _c2009 |
||
| 300 | _ax, 294 p. | ||
| 500 | _ainclude Index,Notes, Bibliography | ||
| 509 | _aNS | ||
| 650 | _aCustomer services | ||
| 942 | _cS | ||