| 000 | 00422nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a9780470345047 | ||
| 082 |
_a658.8 _bGRI |
||
| 100 | _aGRIFFIN, Jill | ||
| 245 | _aTaming the search-and-suitch customer: earning customer loyalty in a compulsion- | ||
| 260 |
_aUnited States _bJossey-Bass _c2009 |
||
| 300 | _axiv, 274 p. | ||
| 650 | _aCustomer relations | ||
| 942 | _cS | ||
| 999 |
_c39633 _d39633 |
||