000 00391nam a2200145Ia 4500
008 180712s9999 xx 000 0 und d
020 _a814478662
082 _a658.562
_bSPE
100 _aSPENDOLINI, Michael J.
245 4 _aThe benchmarking book
260 _aNew York
_bAmerican Management Association
_c1992
300 _axiv, 207 p.
650 _aTotal quality management
942 _cS
999 _c40737
_d40737