000			00377nam a2200145Ia 4500
008			180712s9999 xx 000 0 und d
020			_a013284902X
082			_a658.5 _bBAN
100			_aBANK, John
245		4	_aThe essence of total quality management
260			_aNew York _bPrentice Hall _c1992
300			_axviii, 203 p.
650			_aProduction management
942			_cS
999			_c41991 _d41991