| 000 | 00552nam a2200205Ia 4500 | ||
|---|---|---|---|
| 999 |
_c44476 _d44476 |
||
| 005 | 20190805145230.0 | ||
| 008 | 190805b ||||| |||| 00| 0 eng d | ||
| 020 | _a875847455 | ||
| 041 | _aEN | ||
| 082 |
_a658.812 _bQUE _223 |
||
| 100 | _aReichheld, Frederick F. | ||
| 100 | _aCook, Scott, d | ||
| 245 | 4 | _aThe QUEST for loyalty: creating value through partnership | |
| 260 |
_aBoston _bA Harved Business Review Book _c1996 |
||
| 300 | _axxvi, 278 p. | ||
| 500 | _ainclude Index | ||
| 509 | _aNS | ||
| 650 | _aCustomer relations | ||
| 942 | _cS | ||