| 000 | 00378nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a60161809 | ||
| 082 |
_a658.8 _bDAV |
||
| 100 | _aDavidow, William H | ||
| 245 | _aTotal Customer Service: The Ultimate Weapon | ||
| 260 |
_aNew York _bHarper Perennial _c1989 |
||
| 300 | _axxii, 227 p. | ||
| 650 | _aManagement | ||
| 942 | _cS | ||
| 999 |
_c46389 _d46389 |
||